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We at Lori's
Wigsite view customer satisfaction as our number one priority. Although
our competitive prices and great selection may bring you to us for the first
time, it is the attention and service during and after the sale that will
bring you back -- and allow you to recommend us to your friends and family
with confidence.
We also know
that for many of our customers, such as those suffering from cancer, alopecia
or trichotillomania, the right wig or hairpiece can make all the difference
in the world. Our knowledgeable and caring staff is here to answer your
questions and assist you in making the right choice -- one that will help
you to feel beautiful during those difficult times.
Below are
just a few excerpts from the many wonderful letters we have received. We
love to hear from our customers, so please visit the
Feedback page and share your experience
and suggestions with us.
In
2001, I was 41 years old and lost all of my beautiful long red hair. I
was eventually diagnosed with Alopecia Areata and frantically searching
for answers and wigs online. Lori's Wigsite was the first site I found
to order from.
I was overwhelmed with anxiety in regards to losing my hair but a
customer service rep talked to me and explained about wigs and how to
take care of them and order the correct size and color.
I have used other wig sites but I always return to Lori's the best
source for Alopecia sufferers in regards to price, fast service and
quality of product. You are the best!!
-- K.B
Best
of all - SERVICE. There is not one other wig site out there that comes
close to Lori's. I don't feel like a "number" as she responds quickly to
your e-mail's. Count me as a VERY SATISFIED CUSTOMER!!
--P.M
Michigan
A very
"user friendly" site. Altogether a very pleasant experience.
You are professional, and seem to be sensitive to your customers" needs.
For people like myself, we have to order from abroad, which requires a
leap of faith. You certainly did not disappoint!! Thank you.
On the strength of this I have placed my second order.
PLEASE do not disappear!!!
Good Luck.
--
EH.
Ireland
Fantastic, how I lived without you before, I don't know! At last I've
found products that help my hair problems. No more bad hair days!
--M.B
United Kingdom
I have
had the best experience shopping on this site and have had VERY FAST
service at times I needed hairpieces in a matter of days!
--MCH
Washigton
Your
business has given my daughter a new lease on life. She suffers from
trichotillamania and wearing a wig has been a god send. Thank you very
much.
--C.E
California
Using
your products has cut the cost of my hair replacement from $4400 yearly
to approximately $800 yearly. I can't thank you enough. Now I am able
to order my men's piece from you 1 piece at a time, alter it to fit my hair
free area, attach it with the bond, and visit my regular hair dresser
that I used to use before I lost my hair and have her cut it just like a
regular head of hair. I also want to mention the quality of the hair is
excellent as it keeps it's softness for quite a while, much longer than
my previous replacement system. Your site gives me the opportunity to
amaze people when I reveal " It's a replacement" for a fraction of the
cost. Thanks for everything!
-- D.C
New York
I have
been shopping with Lori's wig site for 2+ years ordering on the average
of 1 wig every 3 months. Lori has been exceptional to do business
with...her service is exemplary. I love her accessibility, her
immediate responses and fast deliveries. Thank you, Lori!
-- S.L
"I have
ordered so successfully, and with ease and speed, that you now have a devoted
customer. You responded to my recent SOS and I managed to pull off the perfect
weekend, with perfect hair! Thank you for being who and what you represent
yourselves as being, what a refreshing concept."
-- A.P.
Arizona
"Thank
you so much for the "free shipping" when I purchased my two wigs. You have
been so wonderful to work with, and the site is so user-friendly. Everything
is as represented, and the delivery has been so prompt. It's a pleasure
doing business with you, Thanks again..."
-- S.C.
New York
"Thanks
for the service I received with my recent order on-line with your company.
I was very pleased with the experience and the wigs. They are exactly as
depicted, with the color being identical. I'm sure it won't be the last
order from me!"
-- D.V.
South Africa
"Hi, Lori
- Just want to share with you the reaction to the Sydney wig I purchased
from you a few weeks ago. It is a huge hit! I wore it to the office today
and had a regular traffic jam of folks oohing and aahing over how great
it looks. In fact; I think they wish they had one. So, I'm forwarding your
web site to them for consideration. Maybe I'll start a new fashion trend
here at the office - the wig as a fun accessory!
-- E.N.
Missouri
"This
is a great site to purchase a wig; mine was really perfect.
Lori talked
with me two to three times helping me decide on the wig I needed. She was
exceptionally patient in helping me decide!!!!!!!! Great delivery service;
very responsible company!"
-- P.L.
Texas
"Hi, Lori
- I appreciate your understanding and have told others of your site at the
place I receive chemo..."
-- H.P.
California
"Lori,
It's a pleasure doing business with you. I feel that you really care about
your customers! You can count on my continued business. Thanks again for
your courteous and prompt care...Barbara"
-- B.L.
Australia
"Dear
Lori,
I was really
impressed with the Noriko Product that I ordered from you. I have bought
may wigs over the last year from shops and on line. You definitely have
a superior product. The Noriko Elena I purchased last year at a shop was
not as superior as your product, even though it was the same exact wig.
You definitely have all my business now as I love wigs- I am a cancer survivor.
Your shipping was excellent too. Thanks for being trustworthy and honest."
-- Love, Joan
B.
"I was totally pleased with your product and was hoping to purchase another
Impressions human hair wig from you. I have alopecia totalis and could never
be without. I appreciate you and your company for taking care of my hair
needs.
Again, I was completely satisfied with your product. Thank you for allowing
me to give you feedback."
-- A.B.
Washington
"I will be
losing my hair in a few weeks due to chemotherapy. I was apprehensive about
ordering a wig over the internet and about choosing the right style and
color. I ordered the Louis Ferre "April" Wig on Monday late afternoon and
it was delivered by UPS (ground) on Tuesday, 22 hours later. Amazing! As
it turns out I could not have chosen a more perfect duplicate of my current
hair color or style - I was just hoping it would be something I could tolerate
for the time I had to wear it. Thank you very much!"
-- C.R.
New Jersey
"Hi Lori,
I like the new background colors on your redesigned website and the images
seem even sharper -- very appealing. I know it's so wonderful -- the need
you meet for those suffering through hair loss.
I love your
site, prices and love your selection.
Thank you for caring about your customers (improving your website, asking
for our input, etc.) Best regards, "
-- Sharon O.
New Hampshire
Feedback Form
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